### What types of leather do you use for your jackets?
We use several premium leather types for our custom jackets, including: -
**Top-grain cowhide**: Durable and develops a beautiful patina over time
**Lambskin**: Exceptionally soft and lightweight with natural flexibility
**Naked leather**: Thinner, plush and soft, and highly durable
**Aniline Cowhide**: Lightweight yet strong with distinctive grain texture
**Suede**: Soft, velvety finish with a more casual appearance.
All our leathers are sourced from reputable tanneries that meet our quality standards.
### How do I determine my correct size for a custom leather jacket?
For the perfect fit, we recommend taking measurements from a well-fitting jacket you already own.
1.Measure the chest (armpit to armpit, then double)
2.Sleeve length (shoulder seam to cuff)
3.Shoulder width (seam to seam across back) 4.Shoulder to Neck - (shoulder seam to side of neck)
5.Back length (collar seam to bottom hem)
Our detailed measurement guide on each product page provides step-by-step instructions with diagrams.
If you're uncertain, contact us before ordering and we'll help you get the perfect measurements.
### Can I customize the design of my leather jacket?
Absolutely! We specialize in custom-made leather garments.
You can customize:
- Leather type and color (9 color options available)
- Hardware color and style (zippers, snaps, buckles)
- Lining material and color
- Pocket placement and style
- Collar and cuff design
- Length adjustments
- Special features (fringe, quilting, etc.)
Simply note your customization requests in the order comments or contact us directly to discuss your vision.
### How long will it take to receive my custom leather jacket?
Our standard production time for custom leather jackets is 3-4 weeks.
This includes:
1. 1-2 days for order processing and measurement confirmation
2. 2-3 weeks for crafting your custom garment 3. 3-7 days for shipping (depending on your location).
Rush orders may be available for an additional fee.
Please contact us before ordering if you need your jacket by a specific date.
## Care & Maintenance
### How do I care for my leather jacket?
To keep your leather jacket looking its best: - Regularly wipe with a clean, slightly damp cloth to remove dust and surface dirt - Condition every 6 months with a quality leather conditioner appropriate for your leather type - Store on a padded hanger in a cool, dry place away from direct sunlight - Allow wet leather to dry naturally at room temperature, away from heat sources - For stains, blot (don't rub) immediately and consult a leather specialist for treatment Proper care will ensure your leather jacket lasts for many years and develops a beautiful patina.
### Can leather jackets get wet?
While leather is naturally water-resistant to some degree, it's not waterproof.
Light exposure to rain won't ruin quality leather, but prolonged exposure can cause damage. If your jacket gets wet: - Gently blot (don't rub) excess moisture with a clean, dry cloth - Allow to dry naturally at room temperature - Keep away from direct heat sources like radiators or hair dryers - Once completely dry, apply a leather conditioner to restore moisture For maximum protection, we recommend treating your jacket with a leather protector spray before first wear and periodically thereafter.
### How should I store my leather jacket when not in use?
For proper storage: - Use a padded hanger to maintain the jacket's shape - Store in a cool, dry closet with good air circulation - Keep away from direct sunlight to prevent fading - Use a breathable garment bag if storing for extended periods - Never store in plastic bags, which can trap moisture and cause mildew For seasonal storage, clean and condition your jacket before putting it away.
## Ordering & Shipping
### Do you ship internationally?
Yes, we ship our leather products worldwide. International shipping typically takes 5-10 business days after your item is completed. All international orders include tracking. Please note that customs fees, import duties, and taxes are the responsibility of the recipient and are not included in our shipping charges.
### What is your return policy for custom leather items? Since our leather items are custom-made to your specifications we cannot give refunds or do exchanges. We try to work with all our customers and figure out the best way to remake items at the cheapest cost.
### How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order by: 1. Logging into your account on our website 2. Clicking on "Order History" 3. Selecting the order you wish to track 4. Clicking on the tracking number provided If you have any questions about your order status, please contact us with your order number.
### Do you offer gift wrapping or gift certificates?
We offer gift certificates: - Available in denominations from $50 to $1000 - Delivered electronically - Valid for one year from the date of purchase
## Payment & Security
### What payment methods do you accept?
We accept: - All major credit cards (Visa, MasterCard, American Express, Discover) - PayPal - Shop Pay - Apple Pay - Google Pay - Bank transfers (for orders over $1000) All transactions are processed through secure, encrypted connections to protect your information.
### Is my personal information secure? Absolutely. We take data security seriously: - Our website uses SSL encryption to protect all data transmission - We never store complete credit card information on our servers - Our payment processing complies with PCI DSS standards - We never sell or share your personal information with third parties - Our privacy policy details exactly how we use and protect your information
### Do you offer financing options?
Yes, we offer financing through Affirm and PayPal Credit: - Affirm: Split your purchase into monthly payments with transparent terms - PayPal Credit: No interest if paid in full within 6 months on purchases of $99 or more Select your preferred financing option during checkout to see if you qualify.
## About Our Products ###
Are your leather jackets suitable for motorcycle riding?.
Many of our leather jackets are designed with motorcycle riders in mind, featuring: - Thicker, more abrasion-resistant leather (typically 1.2-1.4mm thickness) - Reinforced seams for added durability - Longer back length for coverage while riding - Action back design for mobility - Optional features like zippered vents for temperature regulation For serious riding, we recommend our designated motorcycle collection, which offers additional protective features.
### How do I break in a new leather jacket?
Breaking in a leather jacket is part of the ownership experience: - Wear your jacket regularly - body heat and movement naturally soften the leather - Start with short wearing periods and gradually increase - Move your arms in circular motions to flex the leather - Apply a quality leather conditioner after 1-2 weeks of wear - Be patient - quality leather typically takes 15-20 wears to fully conform to your body Avoid artificial breaking-in methods like soaking or excessive heat, which can damage the leather.
### What sizes do you make?
Our made-to-measure approach ensures everyone can enjoy a perfectly fitting leather jacket regardless of body shape or size.